Business automation. Clear limits.

For the purpose of these Terms, the following capitalized terms have the meanings set out below.

• "Service" means the Laras platform, including all software, APIs, dashboards, agents, skills, models, prompts, and related documentation made available at larasx.com or through any associated subdomain.
• "Partner" means an independent business that has been admitted to the Laras partner program and that distributes the Service to its own customers, typically under the Partner's own brand. A Partner contracts directly with its own customers, sets its own pricing, and is the Data Controller for the Partner-to-customer relationship.
• "Client" or "User" or "You" means the legal entity, business, or authorized individual operator that engages or uses the Service. Where the Service is accessed through a Partner, references to "You" include the Partner's customer to the extent of that customer's direct use of the Service.
• "End-User" means Your own customers, leads, prospects, employees, or other natural persons whose personal data is processed through the Service on Your behalf.
• "Content" means any data, information, materials, prompts, brand context, product catalog, customer records, or other inputs submitted to the Service, as well as any outputs generated by the Service.
• "Subprocessor" means any third-party service provider engaged by Laras to support the operation of the Service, including AI model providers, cloud infrastructure providers, payment processors, transactional email providers, voice synthesis and transcription providers, and analytics providers.
• "Laras", "We", "Us", or "Our" means PT LARAS TEKNOLOGI INTERNATIONAL, a company incorporated under the laws of the Republic of Indonesia with its registered office in Langkat, North Sumatra. Laras is the Tech Provider and infrastructure operator of the Service.

By accessing, registering for, or using the Service, You agree to be bound by these Terms of Service and Our Privacy Policy. If You do not agree, You must not access or use the Service. Continued use of the Service after any change to these Terms constitutes acceptance of the updated Terms.

You represent and warrant that You are at least eighteen (18) years of age or have reached the age of legal majority in Your jurisdiction. If You are entering into these Terms on behalf of a company, organization, or other legal entity, You represent and warrant that You have full authority to bind that entity to these Terms, and the words "You" and "Your" refer to that entity.

To use the Service, You must register an account and provide accurate, current, and complete information. You are responsible for safeguarding Your credentials and for all activity that occurs under Your account.

The Service supports multi-seat workspaces. The Account Owner is responsible for all invited team members, seat assignments, and any actions taken by them within the workspace, including configuration of autonomy levels and connected integrations.

White-label distribution through Partners. Laras is also distributed by independent Partners under their own brand. Where You access the Service through a Partner, the Partner is Your point of contract and is the Data Controller for Your relationship with the Partner; Laras remains the Tech Provider and Subprocessor of Your data. Each Partner workspace is an isolated tenant with its own connected platforms, data, and customer relationships.

Laras is delivered as a managed engagement: a one-time setup fee covers the scoped build, and ongoing fees are invoiced monthly based on the outcomes and usage agreed in Your engagement order. Where You contract through a Partner, the commercial terms agreed with that Partner govern fees and outcomes between You and the Partner; these Terms continue to govern Your use of the underlying Service.

You may end the engagement at any time by written notice through Your workspace settings or by email to Laras. Termination takes effect at the end of the then-current monthly invoice period; access continues until that period ends. Outcome-based fees already accrued through the termination date remain payable.

You agree not to use the Service, and not to permit any third party to use the Service, for any of the following prohibited purposes.

• Any activity that is illegal under the laws of the Republic of Indonesia or any other applicable jurisdiction.
• Sending spam, mass unsolicited messages, or any form of unwanted bulk outreach in violation of applicable anti-spam or marketing-communications law.
• Phishing, fraud, scam operations, social-engineering attacks, or impersonation of any person or entity.
• Content or actions that violate the platform policies of any integrated channel, including but not limited to Meta Platform Terms, WhatsApp Business Solution Terms, Instagram Platform Policy, Messenger Platform Policy, Threads platform policies, and the policies of integrated marketplaces or payment providers.
• Reverse engineering, decompiling, disassembling, scraping, or otherwise attempting to derive the source code, prompts, model weights, or proprietary governance rules of the Service.
• Reselling, sublicensing, renting, or otherwise commercializing access to the Service without Our prior written permission.
• Use in safety-critical, life-dependent, or mission-critical systems where failure of the Service could result in death, personal injury, environmental damage, or material property damage.
• Adult content, sexually explicit material, gambling, weapons, illegal drugs, hate speech, or any other category of content prohibited by applicable law or by the policies of the integrated platforms.

We reserve the right to investigate suspected violations and to suspend or terminate accounts that violate this Section, with or without prior notice, in Our sole discretion.

This Section is critical. Please read it carefully.

As a Client using Laras to communicate with End-Users, You are the Data Controller for End-User data. You represent and warrant that:

• (a) You have obtained valid consent from Your End-Users to process their data through Laras, where consent is required by applicable law;
• (b) You have provided Your End-Users with a privacy policy that discloses Laras as a Data Processor and describes the categories of data processed, the purposes of processing, and the recipients of the data;
• (c) You comply with all applicable laws regarding marketing communications, including opt-out requirements, under Undang-Undang Perlindungan Data Pribadi (UU PDP No. 27 of 2022), the EU General Data Protection Regulation (GDPR), the U.S. CAN-SPAM Act, the U.S. Telephone Consumer Protection Act (TCPA), the Meta Business Policy, and any other law applicable to Your business or Your End-Users;
• (d) You will respond to End-User data subject requests (including access, correction, deletion, portability, and objection) in accordance with applicable law within the timelines that law requires;
• (e) You indemnify Laras against any claims, fines, penalties, demands, or losses arising from Your failure to comply with the obligations set out in (a) through (d) above;
• (f) You will keep secure all credentials You hold for connected platforms, including OAuth access tokens, refresh tokens, WhatsApp Business Account access tokens, and any Page or Threads administrative credentials, and You will notify Laras within 24 hours of any suspected compromise. On disconnect or termination, Laras will delete Meta-derived tokens within 30 days as set out in the Termination section.

You acknowledge that Laras has no direct relationship with Your End-Users and cannot independently verify the legal basis on which You process their data. The legal responsibility for the lawful collection, use, and disclosure of End-User personal data rests with You as Data Controller.

The Service uses artificial intelligence models supplied by third-party AI inference providers. Our roster of providers may change over time as We tune the Service for quality, cost, latency, and regulatory fit. The current, authoritative, named list of every Subprocessor — including legal entity, processing region, and certification posture — is published at /legal/subprocessors.

Inputs You submit to the Service may be processed by these AI Providers in accordance with their own terms of service and privacy policies. We will publish the current list of Subprocessors and update it when material changes occur.

Hallucination disclaimer.

AI outputs may be inaccurate, biased, incomplete, out of date, or hallucinated. The Service is a productivity tool, not a substitute for professional judgment. You configure, in advance, the autonomy rules that govern which actions Laras may execute automatically, which require Your approval, and which always escalate to You. Within those rules Laras may act on Your behalf, including sending replies to End-Users, without per-message review. Drafts the Service classifies as exceptional, risky, regulated, or above a configured limit are held for Your manual review before they are sent. You remain responsible for the autonomy rules You set and for the outputs Laras produces and acts on within them, including before relying on, publishing, or taking any business, legal, financial, medical, or operational action based on those outputs.

We make no warranty, express or implied, regarding the accuracy of AI outputs, their fitness for any particular purpose, their compliance with any specific regulation, or any business outcome that may result from their use.

As between You and Us, We retain all right, title, and interest in and to the Service, including the underlying software, source code, AI model orchestration, prompt library, skill registry, governance rules, autonomy contract architecture, dashboards, documentation, trademarks, and brand. No rights are granted to You other than those expressly set out in these Terms.

You retain all right, title, and interest in and to the Content You submit to the Service, including Your brand data, product catalog, customer records, conversation logs, and any other inputs You provide ("Client Content").

You hereby grant Laras a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Client Content solely as necessary to provide, secure, monitor, and improve the Service to You.

AI-Generated Output produced through the Service is owned by You as between the parties, subject to the underlying AI provider terms. We make no warranty regarding the copyrightability of AI-Generated Output, the originality of AI-Generated Output, or whether AI-Generated Output may infringe the intellectual property, privacy, publicity, or other rights of any third party.

We may use de-identified, aggregated usage data (such as feature adoption metrics, latency statistics, and abstracted decision patterns) to operate, secure, and improve the Service. We will not use Your Client Content or End-User personal data to train public foundation models.

Each party (the "Receiving Party") agrees to hold the other party's (the "Disclosing Party's") Confidential Information in confidence and to use it only for the purposes of performing under these Terms.

"Confidential Information" means any non-public information disclosed by one party to the other, in any form, that is identified as confidential or that a reasonable person would understand to be confidential under the circumstances, including business plans, customer lists, product roadmaps, pricing, security designs, and technical architecture.

Confidential Information does not include information that: (a) is or becomes public through no fault of the Receiving Party; (b) was rightfully known to the Receiving Party before disclosure; (c) is independently developed by the Receiving Party without reference to the Disclosing Party's information; or (d) is required to be disclosed by law, court order, or governmental authority, provided that the Receiving Party gives prompt notice (where lawful) to the Disclosing Party.

The obligations in this Section survive termination of these Terms for a period of three (3) years, except that trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

Engagement fees comprise a one-time setup fee for the scoped build and ongoing monthly invoices covering outcomes, usage, and operating support as set out in Your order. Payments are processed by Stripe or, for certain regions, by a local payment provider designated by Us. By providing a payment method, You authorize Us and Our payment processor to charge that method when each invoice falls due.

Monthly invoices reflect the outcomes and usage accrued during the billing period and are due on the invoice terms. No refunds are issued for setup work already delivered, for outcomes already produced, or for usage already metered, except as required by mandatory consumer-protection law.

We may adjust engagement rates with at least thirty (30) days advance notice sent to the email associated with the Account Owner. If You do not agree with the adjusted rates, You may end the engagement before the new rates take effect.

You are responsible for all taxes, duties, and similar charges associated with Your use of the Service, except for taxes based on Our net income.

Either party may terminate these Terms by providing written notice to the other party. Termination takes effect at the end of the then-current billing period unless these Terms specify otherwise.

We may terminate or suspend Your account immediately and without prior notice in the event of: (a) material breach of these Terms; (b) fraud or other unlawful use of the Service; (c) abusive behavior toward Our personnel; (d) failure to pay fees when due after notice; or (e) any act that creates legal, security, or reputational risk to Laras or to other users.

Within thirty (30) days following termination, We will delete or anonymize Client Content from Our active production systems, except for data We are legally required to retain (such as billing records, security logs, and records subject to a legal hold). You may request an export of Your data during this thirty-day window.

Meta-derived data. Without limiting the foregoing, Meta-derived data — including OAuth access tokens and refresh tokens for WhatsApp Business, Instagram, Facebook Page Messenger, and Threads; message content received through those surfaces; IGSID; PSID; WABA phone numbers; and Facebook Page identifiers — is purged from active production systems within thirty (30) days of disconnect or termination, whichever is sooner. A separate purge across backup media follows the regular backup rotation cycle and completes within ninety (90) days. The deletion process and a status URL keyed by confirmation code are available at https://larasx.com/legal/data-deletion.

Termination does not relieve You of any obligation to pay fees accrued before the effective date of termination. The following Sections survive termination: Definitions, Intellectual Property, Confidentiality, Warranty Disclaimer, Indemnification, Limitation of Liability, Governing Law & Dispute Resolution, and Miscellaneous.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT AI OUTPUTS WILL BE ACCURATE OR RELIABLE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE OR THIRD-PARTY SERVICE.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent any warranty cannot be disclaimed under applicable law, the duration of any implied warranty is limited to the minimum period required by that law.

This Section is critical. Please read it carefully.

You agree to defend, indemnify, and hold harmless Laras, its affiliates, officers, directors, employees, and agents from and against any claims, demands, damages, losses, liabilities, penalties, fines, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• (a) Your Content or any data submitted through the Service;
• (b) Your use of AI-generated outputs;
• (c) Any agent actions executed under Your account or enabled integrations;
• (d) Your violation of any applicable law, regulation, or industry standard;
• (e) Your breach of these Terms or applicable Data Protection Law;
• (f) Any allegation that Your Content or use of the Service infringes the intellectual property, privacy, publicity, or other rights of any third party;
• (g) Your failure to obtain necessary consents from End-Users;
• (h) Your use of the Service in high-risk, regulated, or mission-critical environments.

We will provide You with prompt written notice of any claim subject to this indemnity and will reasonably cooperate with Your defense at Your expense. You may not settle any claim without Our prior written consent if the settlement requires Us to admit liability or take any action.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LARAS' AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO LARAS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL LARAS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF LARAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limitations in this Section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and survive any failure of essential purpose of any limited remedy. Nothing in these Terms excludes liability for fraud, gross negligence, or any matter that cannot be excluded under applicable law.

Neither party will be liable for any failure or delay in performance under these Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including: natural disasters; fire, flood, earthquake, or other acts of God; war, terrorism, civil unrest, or government action; internet, telecommunications, or utility outages; pandemic or public-health emergency; labor disputes; and outages, degradation, or policy changes by upstream AI providers, cloud infrastructure providers, or payment processors.

The affected party will use commercially reasonable efforts to resume performance as soon as practicable. If the event continues for more than sixty (60) consecutive days, either party may terminate the affected portion of the Service without further liability.

We may modify these Terms from time to time. For material changes, We will provide at least thirty (30) days advance notice through the workspace inbox, by email to the Account Owner, or by prominent notice on the Service. For non-material changes (such as clarifications or typographical corrections), We may update these Terms without prior notice.

Your continued use of the Service after the effective date of any update constitutes Your acceptance of the updated Terms. If You do not agree with a material change, You may end Your engagement before the change takes effect.

These Terms are governed by, and shall be construed in accordance with, the laws of the Republic of Indonesia, without regard to its conflict-of-laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved, it shall be submitted, at Our election, to: (a) the Pengadilan Negeri Stabat in Langkat, North Sumatra, Indonesia; or (b) arbitration administered by Badan Arbitrase Nasional Indonesia (BANI) in accordance with its rules then in force, with the seat of arbitration in Jakarta and proceedings conducted in English or Bahasa Indonesia as the parties agree.

For Clients headquartered outside Indonesia, the parties may by mutual written agreement elect to submit the dispute to arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules then in force, with the seat in Singapore.

YOU AND LARAS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Any claim arising out of or relating to these Terms must be filed within one (1) year after the cause of action arises, or it is permanently barred, except where a longer period is mandated by applicable law.

Entire Agreement. These Terms, together with the Privacy Policy and any order form or written addendum executed by the parties, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous communications.

Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

No Waiver. The failure of either party to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. We may assign these Terms, in whole or in part, to any affiliate or successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of Our assets. You may not assign these Terms without Our prior written consent. Any attempted assignment in violation of this Section is void.

Notices. Notices to You will be sent to the email associated with the Account Owner. Notices to Us must be sent to help@larasx.com with a copy to the registered office of PT LARAS TEKNOLOGI INTERNATIONAL, Jl. Sei Bilang, Lingkungan VII, Kel. Sei Bilah, Kec. Sei Lepan, Kab. Langkat, Sumatera Utara 20857, Indonesia.

Language. These Terms are written in English. Any translation is provided for convenience only, and the English version controls in the event of any conflict between versions.