Terms of Service

These terms govern your use of Avrosh. By creating an account or using the service you accept them. You must be authorized to act for the business you set up.

Avrosh answers customer questions, takes bookings and orders, and hands off to your staff. It answers from the data you enter and, by design, does not invent prices, hours or promises; when it cannot answer, it escalates to a human.

It is a tool that works from your content. It is not a guarantee of outcomes beyond the data you provide, and it augments rather than replaces your own systems.

You are responsible for the accuracy of the content, prices and hours you publish, for your staff's use of the account, and for handling your customers' data lawfully. You keep ownership of your content.

Avrosh facilitates bookings and orders between you and your customers. You are the merchant for any customer transaction. Where you accept bank transfer or payment on arrival, that payment is between you and your customer; Avrosh does not take or hold customer funds.

Access is arranged with us rather than bought from a page: you tell us about the business, we quote a price for it, and we activate the account. There is no public price list and no online checkout. Billing is annual and arranged at the account level against the properties it covers, so adding a property to an active account does not require a separate subscribe step. Every capability is included, with unlimited chat.

Voice is the only metered feature, billed from prepaid credit. Subscriptions are handled by our payments provider as merchant of record; renewal, cancellation and refunds follow the terms shown at checkout.

Do not use the service for unlawful content, to abuse or mislead customers, to scrape or reverse-engineer the platform, or to resell it except under a partner license.

Reselling Avrosh under your own brand requires a separate annual partner license, arranged by application. Partner terms are separate from the subscription terms above.

Avrosh owns the platform, software and brand. You own the content you enter and the customer relationships you run on it.

The service is provided on an as-is basis. We do not guarantee uninterrupted availability absent a separate service-level agreement. To the extent permitted by law, our liability is limited to the fees you paid for the affected property in the prior twelve months.

You can cancel at any time. On termination you can request an export of your data before it is removed; an operator-side export is not self-serve yet, so ask us before you delete. We may suspend accounts that breach these terms.

Avrosh is operated by PT Laras Teknologi International, a company incorporated in Indonesia. In these terms, Avrosh means that company. Its registered address appears in the signature block of any agreement we sign with you.

These terms are governed by Indonesian law. A dispute that cannot be settled between us is resolved by binding arbitration administered by the Singapore International Arbitration Centre, seated in Singapore, conducted in English.

The governing law and the seat are deliberately different things, and the reason is practical rather than legal theatre. A court judgment from Indonesia is not enforceable in the United States or the European Union, and judgments from those places are not enforceable here. An arbitral award is enforceable in more than 170 countries under the New York Convention, to which Indonesia, the United States and every EU member state are party. That protects you as much as it protects us.

Nothing here removes a right you hold under the law of your own country that cannot be contracted away. How a complaint is raised before it becomes a dispute is set out on the disputes page.

If we change them materially we will update this page and its date. Questions go to hello@avrosh.com.